Returns & Refunds

Overview

MoissaniteGrillz.com offers custom-made products tailored for individual fits, and therefore all transactions are considered final upon sale. We emphasize the importance of creating an accurate and clean mold of your teeth to make sure your grillz fit properly.

Should the grillz not fit properly using the mold you have provided, contact us immediately for assistance with the adjustment process.

Damages and Issues

For any concerns regarding defective items, damages, or receipt of incorrect products, kindly reach out to us at Hi@MoissaniteGrillz.com. We will assess the situation diligently to resolve it promptly.

Returns

Due to the bespoke nature of our orders, returns or exchanges are not a viable option; all purchases are deemed final.

Refunds

Given the custom fabrication of our products, we will only provide a full refund:

1. Before we've started the production of your grillz.

We will not provide a full refund if:

1. Your grillz is in the process of being made or has already been completed.
2. Your grillz doesn't fit right from using our/your mold kit or a physical/digital mold from your dentist or orthodontist.
3. You decide you no longer want the grillz after you've received them.
4. We have a promotion or a competitor has the same grillz for a lower price.
5. You gave us permission to make your grillz after we explained to you they might not fit right because your teeth are small, crooked, missing etc.
6. There is any attempt of fraudulent activity. 
7. You damage your teeth while attempting to try on or adjust the grillz. 
8. Your grillz become lost, stolen, damaged etc. 
9. You purchased a mold kit and no longer want/need it.
10. There is any complaint or form of buyers remorse.

By purchasing from MoissaniteGrillz.com you agree to our returns and refunds terms.